XSTO questions, answered

As of September 2026, XSTO's own sites list the M4 and M4H self-balancing powerchairs, the M4 Pro, the new M8 and M8 Pro four-wheel-drive crossover powerchairs, the X12 and X12 Pro stair-climbing mobility robots, the EzGo2 carbon-fibre power wheelchair and the TR250T wheelchair stair climber. The UK distributor also lists an M4B variant.

Sources: XSTO mobility range · XSTO Mobility official online store · XSTO M4B at Mobility Robot (UK)

No. xstos.co.uk is an independent website. Product details come from XSTO's published information, which we have checked and cross-referenced, but you should always confirm specifications with the seller before buying.

Bentech Medical Ltd, trading as Mobility Robot and based in Wimborne, Dorset, describes itself as XSTO's official UK distributor, and a trade magazine reported it as such in 2025. It publishes a list of stockists across the UK and Ireland. XSTO also runs its own online store, which prices in US dollars.

Sources: Mobility Robot (Bentech Medical Ltd) · Find a UK XSTO stockist · THIIS: Bentech Medical brings XSTO M4 to the UK · XSTO Mobility official online store

When we checked in September 2026, the UK distributor listed the M4 from £3,500 with VAT relief (£4,200 including VAT), the M4 Pro from £4,500 (£5,400), the M8 from £7,000 (£8,400), the M8 Pro from £8,000 (£9,600) and the X12 from £12,500 (£15,000), with the X12 Pro at £15,000 (£18,000). Prices change, so check with the seller.

Sources: Mobility Robot (Bentech Medical Ltd) · XSTO M4 at Mobility Robot (UK) · XSTO M4 Pro at Mobility Robot (UK) · XSTO M8 at Mobility Robot (UK) · XSTO M8 Pro at Mobility Robot (UK) · XSTO X12 / X12 Pro at Mobility Robot (UK)

The UK distributor offers demonstrations and lists stockists, some of which offer in-store demonstrations. Trying a chair on your own routes, and loading it into your own car, is the best way to know whether it suits you.

Sources: Mobility Robot (Bentech Medical Ltd) · Find a UK XSTO stockist

XSTO does not state a UK class in the information we read. The M4 and M4 Pro have a quoted top speed of 6 km/h; the M8 series and X12 series go up to 12 km/h. Ask the seller to confirm the class in writing, as it affects where you can drive and whether DVLA registration is needed.

Sources: XSTO M4 / M4H in the XSTO store · XSTO M8 (manufacturer page) · XSTO X12 (manufacturer page) · GOV.UK: Classes of mobility scooter and powered wheelchair

If you are disabled or have a long-term illness and the chair is for your personal use, you may be able to buy a qualifying wheelchair without VAT by signing a declaration. HMRC says class 3 vehicles only qualify if designed solely for disabled people. The supplier decides whether a product qualifies.

Sources: GOV.UK: VAT relief for disabled people · HMRC: Get VAT relief on certain goods if you have a disability · HMRC eligibility declaration form

We have not been able to confirm that any XSTO product is on the Motability Scheme. Check with Motability or a Scheme dealer.

Sources: Motability Scheme: scooters and powered wheelchairs

NHS wheelchair services provide chairs based on assessed need and local criteria. In England, a personal wheelchair budget may let you use NHS funding towards a chair bought outside the NHS service. Ask your local wheelchair service.

Sources: NHS: Walking aids, wheelchairs and mobility scooters · NHS England: Personal wheelchair budgets

Possibly, with your airline's approval. XSTO recommends its optional 24 V 10.4 Ah battery for flights; by the CAA's volts-times-amp-hours method that is about 250 Wh, under the 300 Wh limit for a lithium battery that has to be removed. The standard battery works out at about 396 Wh. Always check with the airline well in advance.

Sources: XSTO M4 / M4H in the XSTO store · XSTO 24 V 10.4 Ah travel battery · CAA: What items can I travel with · CAA: Travelling with mobility and medical equipment

XSTO quotes 15 km for the M4, 26 km for the M4 Pro, 35 km on flat ground for the X12 series, up to 54 km for the M8 series with its optional extra battery, and 15 km for the EzGo2. Real-world range depends on terrain, load, speed and temperature.

Sources: XSTO M4 / M4H in the XSTO store · XSTO M4 Pro in the XSTO store · XSTO X12 (manufacturer page) · XSTO M8 (manufacturer page) · XSTO EzGo2 (manufacturer page)

Only the X12 and X12 Pro climb stairs themselves, within limits: XSTO says steps must be under 200 mm high and the stairs under 35°. The TR250T is a separate stair climber that carries a manual wheelchair, guided by a helper. The M4 and M8 series are not stair-climbers.

Sources: XSTO X12 (manufacturer page) · XSTO TR250T (manufacturer page)

The EzGo2, which XSTO says weighs 11.5 kg without its 2.2 kg battery. Of the self-balancing chairs, the M4 is lightest at 51.5 kg without its battery. The X12 series weighs around 115 kg before batteries.

Sources: XSTO EzGo2 (manufacturer page) · XSTO M4 / M4H in the XSTO store · XSTO X12 (manufacturer page)

XSTO describes the M4H as a version of the M4 with a high backrest and headrest for more back and neck support, and says it takes up almost the same space as the M4 when folded.

Sources: XSTO: M4 vs M4H

XSTO's published policy gives five years on the frame, one year on electrical and mechanical parts, one year on the battery and six months on wheels, for the original buyer. The UK distributor quotes five years on the frame and one year on electrical parts and the battery, and handles UK claims. Your consumer rights apply as well.

Sources: XSTO warranty policy · UK warranty information (Bentech Medical) · Citizens Advice: Claim using a warranty or guarantee

GOV.UK says insurance is not compulsory for class 2 or class 3 vehicles but is recommended. Vehicles that are not in a class must be insured if their total weight is over 254 kg.

Sources: GOV.UK: Vehicle tax, registration and insurance

Class 3 vehicles, and vehicles that are not in a class, must be registered with DVLA. There is no vehicle tax to pay if it is registered as a mobility scooter or powered wheelchair. GOV.UK's registration requirement does not list class 2 vehicles.

Sources: GOV.UK: Vehicle tax, registration and insurance · GOV.UK: Classes of mobility scooter and powered wheelchair

XSTO unveiled the M8 and M8 Pro at REHACARE 2026 in Düsseldorf on 23 September 2026. When we checked, the UK distributor was taking pre-orders with an estimated delivery of about 12 weeks.

Sources: XSTO M8 launch news (REHACARE 2026) · XSTO M8 at Mobility Robot (UK) · XSTO M8 Pro at Mobility Robot (UK)